1. Immediately preceding the actual disconnection of service, the employee of the utility designated to perform such function shall make a reasonable attempt to identify himself/herself to the user or any other responsible person then upon the premises and shall announce the purpose of his/her presence and shall make a record thereof to be maintained for at least thirty (30) days.
2. The employee shall have in his/her possession information provided by the utility, sufficient to enable him/her to inform the user or other responsible person of the reason for disconnection, including the amount of any delinquent bill of the user.
3. The employee shall not be required to or accept payment from the user or other responsible person in order to prevent the service from being disconnected.
4. When the employee has disconnected the service, he/she shall give to a responsible person at the user’s premises, or if no one is at home, shall leave at a conspicuous place on the premises, a notice stating that service has been disconnected and stating the address and telephone number of the utility where the user may arrange to have service reconnected.